FAQs

At the moment, Deiji ships within New Zealand only.

At Deiji, we offer FREE standard shipping on NATIONAL orders over $60 NZD

Yes! At checkout, select ‘Pickup Instore’ option. Your order will usually be ready within 24 hours. Once your order is ready, we’ll send you a‘Ready for Collection’ email letting you know to head into store. Please have your order number with you, so that our team can assist you with picking up your order.

Please email info@deiji.co.nz with the subject line ‘CANCEL ORDER #(number)’ so that we can assist you ASAP. In the case that your order has already been dispatched, you will have to wait for your item to arrive & return the product via post or to our store.

Please send us an email at info@deiji.co.nzwith a subject line‘DAMAGED ITEM #(number)’.We would need an image of the damaged item for us to assist you ASAP.

This unlikely case could happen if your order gets split into two or more parcels. Please kindly check your email inbox/spam for any additional tracking information, but if your item is indeed missing please reach out to us atinfo@deiji.co.nz for assistance.

We recommend that you carefully review your items before completing orders, but making changes is absolutely fine as well. Contact us at info@deiji.co.nz with the subject line‘ORDER CHANGE #(number)’ BEFORE the shipment has been made, to be assisted for order changes.