Returns & Exchanges

Returns Policy

We hope you'll be delighted with your deiji purchase, but if you change your mind, we've got a 14 days returns policy. You'll just need a receipt or valid proof of purchase.
To be eligible for a refund or exchange, your item must be in the same condition that you received it, unused and in its original packaging.
Unfortunately, we cannot accept returns for sale items or gift cards.

In-Store

Visit our store and bring your receipt or valid proof of purchase. We’ll be happy to assist you with an exchange or refund.

deiji
Ormiston Town Centre
Shop 62/240 Ormiston Road
Flat Bush
Auckland 2019

Online

Complete the returns section on your dispatch note and follow the steps to complete a postal return. Alternatively, you can return the item to our store.
If you require further assistance, don’t hesitate to contact us

Damages and issues

Please inspect your item upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

Please visit our store or contact us and we will assist you with an exchange.

Refunds

Please allow 7 days for processing. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.
If you would prefer to speak with the deiji team about any return or exchange, then please call 09 218 8206 or email us at info@deiji.co.nz

 

Consumer Guarantees Act

Our products come with the consumer guarantees found in the Consumer Guarantees Act which cannot be excluded. The consumer guarantees are not affected by our change of mind policy above. In the unlikely event that you receive products from us that do not comply with the consumer guarantees, we will provide a remedy in accordance with the Consumers Guarantees Act. Deiji will require proof of purchase before providing a remedy under the Consumer Guarantees Act. Consumer guarantees cannot be excluded or limited and are in addition to any manufacturer’s warranties or extended warranties purchased by, or given to, you.